Frequently Asked Questions (FAQ)
This section provides quick answers to the most common questions about Tec4med products.
- Why is the data collected by the SmartTag S/M not instantly available in the Tec4Cloud?
- Why can't the SmartHub and the SmartLock be calibrated?
- Why is there a data gap between individual measuring points in the Tec4Cloud?
- What is the reason for the limited number of measurement points displayed in the Tec4Cloud temperature graph, instead of showing every individual measurement?
- What could be the reason for my measurement data being visible in Tec4Cloud but not appearing in Nic-Place?
- How to confirm a triggered alert in the Tec4Cloud
SmartTag
- What are the battery runtimes in days according to the transmission intervals?
- What are the record and transmission intervals?
- What are the dimensions and weight?
- What batteries are integrated?
- What does the geo-positioning function do and how accurate is the geo-location?
- What are the default calibration points?
- What happens when the SmartTag M/MP gets charged?
- How is the data transferred to Tec4Cloud?
- How do you stop and start data recording?
- Meaning of different symbols on the SmartTag
- What is the connectivity?
- How does a bulk readout look like when it is about one shipment with multiple SmartTags?
- What does calibration mean?
- What different SmartTag devices do we offer?
- What is the SmartTag measuring?
- How to correctly start the data recording on SmartTag S/M
- How to attach probes to the SmartTag SP/MP
Tec4App
Install TempBeacons with SmartHub
SmartHub
- What happens when the battery is low?
- What does the button on the SmartHub do?
- What are the two types of firmware available for the SmartHub?
- What is the memory capacity?
- What are the dimensions and weight?
- How can the SmartHub be restarted?
- How does the SmartLock mechanism work?
- Does the SmartHub transfer data automatically?
- What happens if there is no mobile connection?
- What is the SmartLock?
- What happens when the SmartHub gets charged?
- How are the Beacons connected to the SmartHub and how is the SmartHub connected to the Tec4Cloud?
- What batteries are integrated in the SmartHub and what are the battery runtimes?
- What are the record and transmission intervals?
- What different SmartHub devices do we offer?
- Steps to Restart the SmartHub
- Two versions of SmartHub
Installation concept for four use cases
- Temperature and Humidity Monitoring in Refrigerator/freezer with SmartHub & TempBeacons/CryoBeacons
- Temperature and Humidity Monitoring in Trucks and Vehicles with SmartHub & TempBeacons
- Temperature and Humidity Monitoring in large warehouses with SmartHub & TempBeacons/CryoBeacons
- Monitoring of Temperature, Humidity, Light, Acceleration, and Tilt in shipments using various SmartTag models: S/S Lite or SP/SP Lite & M/MP
Beacon
- What is the Beacon memory timeout?
- What is the battery life?
- What are the dimensions and the weight?
- What are the Beacons measuring?
- How can the Beacons be read out?
- How does the data transfer of the Beacons take place?
- What is the memory capacity?
- What are the transmission intervals?
- How many Beacons can be read out through one SmartHub?
- What happens if there is no mobile connection/the data on the Beacons hasn’t been read out?
- How does a bulk read out look like?
- How does a single read out work?
- What are the record intervals?
- What are the different low-temperature probes for the CryoBeacon?
- What different Beacon devices do we offer?