1. Tec4med Knowledge Base
  2. Frequently Asked Questions (FAQ)

Why is the data collected by the SmartTag S/M not instantly available in the Tec4Cloud?

Because of the transmission interval, it takes some time for the data to be uploaded to the Tec4Cloud.

Both our SmartTag models S and M come equipped with a default record interval of 10 minutes and a transmission interval of 60 minutes, ensuring efficient battery life, lasting up to 120 days. 

The record interval indicates the specific duration between each measurement point. The transmission interval, conversely, defines the timeframe during which the collected data is transmitted to the Tec4Cloud for storage and analysis. It therefore takes some time for the data to be updated in the Tec4Cloud. 

Both the record and transmission intervals can be customized to meet your specific needs upon request. The available settings may vary based on the particular SmartTag model you are using.